Cookies

What are cookies and what are they used for?

Cookies allow infoscore to evaluate and improve the performance of our website in order to improve the overall ease of use for visitors. A cookie is a file that is saved by your computer and is “readable” exclusively by our website.

We use two types of cookies: process and analytics cookies. What is the difference between the two?

• Process cookies are applied to ensure that our website is functioning correctly. Without these cookies, certain elements of the website may not function correctly or be visible.
• Analytics cookies allow us to see how our website is functioning and whether certain elements of the website can be improved.

To protect the privacy of our users, we do not store IP addresses and the data is anonymised.

Confidentiality of personal details

Infoscore respects the privacy of all individuals with whom we communicate, regardless of whether we are handling personal data in our own name or in the name of third parties. It is important to us that everyone understands which personal details we process, the reason for their use and that they know their rights with regard to this subject. We work in compliance with the legislation in place regarding the protection of personal data, also known as the “General Data Protection Regulation”.

We recommend that you read our privacy policy, which will give you detailed information on the handling of your personal data by infoscore.

This privacy policy allows you to have a better understanding of the ways in which infoscore, in its capacity as data controller, handles your personal information.

Who is responsible for data processing?

infoscore Nederland B.V.

K.R. Poststraat 90-5

8441 ER Heerenveen

KvK number: 62155393

Data protection officer

The data protection officer is the individual who is designated within a company or organisation to ensure compliance with the provisions of the General Data Protection Regulation (GDPR).

Infoscore has designated data protection officers. These officers are registered with the registry of the national data protection authority of the Netherlands. The data protection officer is Mr T.R. Werkman.

Which of my personal details will you process and why?

Infoscore makes a distinction between personal data and anonymous data. Personal data applies to personally identifiable information from which your identity can be traced, such as your name, postal address, email address, phone number and age. Infoscore can obtain your personally identifiable information in different ways. The first way is if you have provided these details yourself via the website or by other means. Additionally, infoscore can also obtain your personally identifiable information via one of its clients or data providers.

Anonymous data is not personally identifiable information and therefore cannot be used to trace your identity. IP addresses are an important element and are often included in the category of anonymous information. Infoscore does not process certain personal details. For example, social security numbers will not be requested and nor will any details pertaining to your health.

The purposes of data processing

We record your personal details in order to offer the most efficient service possible and ensure that the collections case is handled correctly.

What personally identifiable information do you process?

We process personally identifiable information in the following categories:

name and address, contact details, date of birth, banking details, debt-related details, payment details, company details (in case of a business or non-physical person).

Where do the details you receive come from?

The personally identifiable information that we process is provided to us by our clients.

These are the parties with which you have a contractual agreement for which some of your obligations have not been met. Additionally, you may also provide us some details (for example during a call, in a letter or by email). Furthermore, we will sometimes have the contact details provided by clients verified by a business intelligence agency.

Do you share my personal data with third parties?

We may share your personal data with companies that provide support to our services or that handle some aspects of them. These are for example: postal workers (printing, preparing and sending of letters), telecommunication companies (call management, sending of emails, text messages, consumer agencies (processing of claims). infoscore has agreements in place with the corresponding subcontractors that receive this data in the cases in which this is legally required.

Retention period for your data

Following the payment in full or the legitimate revocation of your debt, your personal data is retained for a maximum period of seven years. Once this period ends, your personal data is anonymised or deleted.

What are my rights?

We process your personal data in accordance with the provisions of the GDPR. The law provides you with certain rights regarding the handling of your data. Please see below for your rights:

• Right to information
• Right of access to personal data
• Right to rectification
• Right to erasure
• Right to restriction of processing
• Right to data portability
• Right to object

Requests  for access to personal information are to be communicated in writing to infoscore’s address mentioned above, using the reference “access to personal data”. You may contact us for further details. We will send you a complete overview of the corresponding data within four weeks.

Furthermore, you have the right to file a claim with respect to the way in which we process your personal data, as well as anything that concerns the previously listed rights. In such a case, you may send your claim to the Dutch Data Protection Authority, PO Box 93374, 2509 AJ Den Haag.

Security of your personal data

Infoscore processes personal data very meticulously and – in cooperation with any processors – ensures appropriate protection, from an organisational and technical standpoint, of the files in which your data is stored. This allows us to ensure that this data is solely accessible to those who are authorised to do so based on their function and used for the sole purpose for which it was obtained.

Is my data subject to automated processing?

Yes, we apply automated internal processes to determine the way in which your debt is handled. This can result, for example, in us sending you a letter by post, whereas in a different situation we would send an email. By applying these internal processes, our procedures are made more efficient and your debt is handled in a more timely manner.

External links

Our website may contain links to other websites. We are not responsible for their privacy policies or for any content published on third-party websites. We recommend that you consult the privacy policies published on those websites.

Rights concerning the processing of personal data

Infoscore notifies the person concerned, except in the event of legal exceptions, of the processing of certain details and will cooperate with requests to rectify or complete these details. Once infoscore has processed a request for rectification or addition, it will inform the third parties to which these details have been provided. Infoscore has no obligation to follow up on impossible requests or those for which the effort required is deemed disproportionate.

Changes to the privacy policy

We may make changes to this privacy policy at any time with or without notice. We recommend that you consult this privacy policy regularly to ensure that you are up to date with any changes.

Questions, comments and claims

If you have questions regarding this privacy policy to which you did not find an answer, if you have suggestions or comments regarding its content, if you would like to access or modify your personal data, or in the case of claims regarding the handling of your data by infoscore, please consult our Frequently Asked Questions page and, if needed, contact us via the contact form in the Contact Us section.

This privacy policy took effect on 20 May 2019 and replaces any previous versions.