We are a Dutch debt collection agency that is a division of Arvato Financial Solutions – a global financial services provider.
 

Open to personal communication and always available digitally, we allow everyone to settle their debts in a simple and efficient manner. Each individual is treated with respect and we strive to offer a suitable solution in every case. Please visit the About Us page for more details.

If you have received a reminder from us, it is because you have an unpaid invoice despite previously sent reminders. For this reason, our client has asked infoscore to handle the recovery of this debt.
 

Unable to settle the debt in one payment? Take action and contact us.

Infoscore’s Chamber of Commerce number is 62155393.

We are very careful in the processing of your personal data. Before we share personal information, we want to ensure that we are speaking with the right person. For this reason, we will ask you a few questions to verify your identity. As soon as your identity has been confirmed, we will proceed with the call. We require the following details:

• First and last name
• Adress: street, number, city and postal code
• Email adress
• Date of birth
• Phone number

Please see below for our bank details:

Bank: Deutsche Bank
Account holder: infoscore 
Bank account number (IBAN): NL57DEUT0265217636
BIC: DEUTNL2A
Payment reference: the case number

Do you have additional questions on this matter? Do not hesitate to contact us.

Our BIC code is DEUTNL2A.
 

Do you have additional questions on this matter? Do not hesitate to contact us.

Almost every smartphone can scan a QR code. Open the QR code reader application or your phone’s camera and select the “Scan QR code” setting. Hold the phone over the QR code. A new webpage will automatically open with the payment details. Verify the details, then select “Pay now”.

Do you have additional questions on this matter? Do not hesitate to contact us.

The QR code stops working after the due date shown on the reminder letter that you received. Unfortunately, it is not possible for us to send you a new QR code.
 

However, you can easily request a new payment link directly from one of our customer service agents or via the contact form. For more information, please contact us.

The payment link is active for 7 days. You can easily request a new payment link from one of our customer service agents or via the contact form. For more information, please contact us.

You can easily request a new payment link from one of our customer service agents or via the contact form. For more information, please contact us.

If you have already paid the debt, a proof of payment that includes the following details is required to conduct a payment search.

For payments by bank transfer: 

•    Your bank account number (IBAN)
•    Account holder name
•    Amount of transfer
•    Date of transfer
•    Payment reference 
•    Beneficiary account number (IBAN)

The proof of payment can be, for example, a screen capture of the bank transaction or a copy, or picture of the transfer details. You may send us the proof of payment and the requested details within 7 seven days via the contact form.

Bank card
To make a payment online, you can use the link in the emails we sent you or the QR Code that is included in our letters. You can pay by carte bleue or by Visa. Please note! Bank cards that have a deferred debit option are not accepted. We only accept payments with bank cards that result in an immediate debit.

Bank transfer
Please see below for our bank details:

Account holder: infoscore Netherlands B.V.
Bank account (IBAN): NL57DEUT0265217636
Payment reference: infoscore case number

We are not authorised to accept direct debits. For security reasons, we do not take your bank card information over the phone.
 

Do you have additional questions on this matter? Do not hesitate to contact us.

You are free to make additional payments at any time. Please ensure you still pay the set instalments by the agreed upon payment dates until the debt has been paid in full, in order to avoid further reminders being sent.
 

Do you have additional questions on this matter? Do not hesitate to contact us.

If steps have already been taken to remedy this situation, please forward our reminder to your social worker. If you would like to find a solution without involving a social worker, please contact us. Together, we will find a solution.

Please contact us. We would like to speak with you so that we can find a solution that is tailored to your situation.

In accordance with the General Data Protection Regulation (GDPR), we can only discuss debts with the person named in the file. If you are unable to contact us yourself, you have the option to designate someone who will act on your behalf. We require a written agreement (by post or email) in which your details and the details of the person who will handle your case are clearly indicated. The document must be duly signed by both parties.

You can download the agreement here and send us a copy via the contact form.

You will find the details of the overdue payment in our first reminder:
 

Name, address, phone number of the client (providers with a claim involving an unpaid invoice) as well as your customer ID number/account number.

Do you wish to receive a copy of the original invoice? Contact us.

If you did not receive one or more of the items ordered, we require a copy of the claim that you sent to the provider regarding this issue. Once we receive your correspondences, we will contact the client for verification.
 

You may send us the copy of your claim within 7 days via the contact form.

If you have returned part or the entirety of the order, we require proof. This can be a copy of the return receipt or a confirmation email from the provider regarding the receipt of the returned items.

You may send us the proof of return within 7 days via the contact form.

Please verify if your claim regarding our reminders is among the frequently asked questions and follow the steps indicated. 

If not, please contact us so that we can find a solution.